RETURNS: To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging and any seals must be unbroken. To complete your return, we require a receipt or proof of purchase. Prior to returning a product for a refund or exchange, contact us by email at info@gallerycecilia.co.za.  We will email you instructions for processing your return.

REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If your return is approved, then your refund will be processed, and a credit will automatically be applied to your cred card or original method of payment.  Please allow two weeks for the refund to be credited to your account.

LATE OR MISSING REFUNDS: If you haven’t received a refund that has been approved within two weeks, first check your bank or credit card account. Then contact your credit card company or bank, it may take some time after we have approved the refund before it is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@gallerycecilia.co.za.

SALE ITEMS: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES: We only replace items if they were defective or damaged.  If you need to exchange your purchase for the same item, send us an email at info@gallerycecilia.co.za.  We will send you an email with instructions for processing your exchange.

GIFTS: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Follow the procedure above for returns or exchanges. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser.  In this case, please include both your email address and the gift giver’s email address in your request for a gift refund.

RETURN AND EXCHANGE SHIPPING: We do not accept returns or exchanges.